Office Chairs Warranty Canada: The Complete Guide for Office Managers

Office manager in a Canadian workplace comparing office chair warranties from Global, OTG, and OSP on a laptop, with ergonomic chairs in the background
Office Chairs Warranty Canada: what office managers need to know before purchasing.

This guide explains how chair warranties actually work in Canada—so you can buy with confidence, control total cost of ownership, and keep your team comfortable.

Why Chair Warranties Matter for Office Managers

  • Budget predictability: Coverage on key components reduces surprise replacement costs.
  • Uptime & comfort: Faster fixes keep teams productive and ergonomic.
  • Spec compliance: Understanding usage limits (single shift vs. 24/7) helps you choose the right chair for each team or location.

Brand Overview (At a Glance)

Global (Canadian-made) offers lifetime coverage for general commercial seating components, with clear categories for heavy-duty, light-use, and outdoor programs. OTG distinguishes between OTG-prefix and MVL-prefix chairs (MVL assembled in Canada) with different terms for moving parts and textiles. OSP (Space Seating, Pro-Line II, Work Smart) offers lifetime coverage on premium lines and scaled coverage on value lines.

Note: While Canadian-made Global chairs provide a limited lifetime warranty on general commercial seating components, some non-Canadian lines (e.g., OSP Space Seating and Pro-Line II) also offer lifetime coverage on key components. Your differentiator can be Canadian manufacturing + lifetime coverage + parts availability.

Global Furniture Group — Chair Warranties (Canada)

General Commercial Seating — Single-shift use: 8 hours/day, 40 hours/week; users up to 300 lbs
Component / Part Warranty Duration Notes
All structural and moving components (frames, bases, casters, arms, etc.) Lifetime G1
Control mechanisms 12 years G2
Foam, upholstery, textiles, mesh, electrical devices 5 years G3
Heavy Duty Seating — 24/7 use or higher weight rating
Component / Part Warranty Duration Notes
All components 12 years G4
Foam, upholstery, textiles, mesh 5 years (textiles must exceed 100,000 double rubs) G5
Light Use Seating — Users up to 200 lbs, specified series
Component / Part Warranty Duration Notes
All components 10 years G6
Foam, upholstery, textiles, mesh 5 years G3
Outdoor / Indoor-Outdoor Seating
Component / Part Warranty Duration Notes
All components (indoor/outdoor rated) 3 years G7

Global Notes

  1. G1: Applies to original purchaser; single-shift use (8h/day, 5d/week) up to 300 lbs.
  2. G2: Control mechanisms carry 12-year coverage under single-shift use.
  3. G3: Upholstery, textiles, mesh, foam, and electrical devices carry 5-year coverage.
  4. G4: Heavy Duty seating covers all components for 12 years under 24/7 or multi-shift conditions.
  5. G5: Heavy Duty textiles must exceed 100,000 double rubs for full coverage.
  6. G6: Light Use seating applies to users up to 200 lbs (e.g., specified series).
  7. G7: Outdoor seating must be stored indoors during extreme weather; coverage applies to outdoor-rated textiles.

Offices To Go (OTG) — Chair Warranties

General Seating — Standard use: 8h/day, 5d/week; users up to ~300 lbs
Component / Part OTG Prefix MVL Prefix Notes
Metal frames & non-moving metal components 15 years 15 years OTG1
Upholstery, textiles, mesh, foam 2 years 5 years OTG2
Moving parts (mechanisms, cylinders), casters, plastic parts 2 years 5 years OTG3
Heavy Duty Seating — Higher weight capacity; may allow 24/7 use
Component / Part OTG Prefix MVL Prefix Notes
Metal frames & non-moving metal components 5 years 5 years OTG4
Upholstery, textiles, mesh, foam 2 years 5 years OTG3
Moving parts, casters, plastic parts 2 years 5 years OTG3
Special Seating
Chair Type Warranty (All Prefixes) Notes
Lite-Lift folding chairs 1 year OTG5

OTG Notes

  1. OTG1: Warranty applies to original purchaser; standard commercial use (8h/day, 5d/week) up to 300 lbs.
  2. OTG2: Upholstery, textiles, mesh, and foam covered for the listed duration.
  3. OTG3: Moving parts, casters, and plastic parts follow the same term as upholstery for each prefix.
  4. OTG4: Heavy Duty chairs are designed for higher weight and/or continuous use; shorter warranties apply.
  5. OTG5: Lite-Lift folding chairs have 1-year coverage.

Office Star Products (OSP) — Chair Warranties

Space Seating
Component / Part Warranty Duration Notes
Component parts (pneumatic cylinder, control mechanism, base, casters) Lifetime SS1
Upholstery fabric & foam 3 years SS2
Pro-Line II
Component / Part Warranty Duration Notes
Component parts (pneumatic, control mechanism, base, casters) Lifetime PL1
Upholstery fabric & foam (standard) 3 years PL2
24/7 Elite variant — components 5 years PL3
24/7 Elite variant — upholstery & foam 2 years PL3
Work Smart
Component / Part Warranty Duration Notes
Non-moving metal parts 15 years WS1
Component parts (mechanisms, cylinders, base, casters) 5 years WS2
Upholstery fabric & foam 3 years SS2
All parts when used > 40 hours/week 2 years WS3

OSP Notes

  1. SS1: Lifetime covers structural/moving components (pneumatics, bases, casters, control mechanisms) for Space Seating.
  2. SS2: Upholstery, fabric, and foam are covered for 3 years; leather is not warranted for routine scratching/scuffing.
  3. PL1: Pro-Line II chairs carry lifetime coverage on major components under standard commercial use.
  4. PL2: Pro-Line II standard upholstery & foam coverage is 3 years.
  5. PL3: Pro-Line II 24/7 Elite variants: 5 years on components and 2 years on upholstery/foam.
  6. WS1: Work Smart non-moving metal parts are covered for 15 years.
  7. WS2: Work Smart moving/component parts (mechanisms, cylinders, base, casters) are covered for 5 years under standard commercial use.
  8. WS3: Work Smart chairs used more than 40 hours per week are limited to 2 years on all parts.

How to Read a Chair Warranty (in 3 Minutes)

  1. Usage pattern: Single-shift (8h/day, 5d/week) vs. multi-shift/24-7 changes coverage.
  2. User weight rating: Match the chair’s rating to your team’s needs (e.g., 300 lbs general vs. heavy-duty models).
  3. Textile durability: Check “double rubs” (e.g., 100,000 for heavy-duty textiles).
  4. What’s excluded: Normal wear, misuse, cosmetic scuffs on leather, and labour/shipping are typically not covered.
  5. Parts availability: Canadian-made options (e.g., Global) can speed up service and replacements.

Need Help Choosing?

Tell us your team size, shift pattern, and budget—we’ll recommend chairs that balance comfort, durability, and warranty coverage.

Speak with an expert or shop Canadian-made Global chairs.

FAQ: Office Chairs Warranty Canada

Which chairs have a lifetime warranty in Canada?
Global general commercial seating includes lifetime coverage on structural and moving components. OSP Space Seating and Pro-Line II also offer lifetime coverage on key components; terms vary by line.
Are heavy-duty or 24/7 chairs covered the same way?
Heavy-duty chairs have defined terms (e.g., 12 years on components at Global; shorter terms on textiles). Always confirm the category and series.
Do warranties cover leather scuffs or fabric fading?
Cosmetic wear (like leather scuffs) and normal fading are generally excluded. Check textile durability (“double rubs”) for performance.
What if we use chairs more than 40 hours per week?
Usage beyond single-shift can reduce coverage for certain brands/lines (e.g., OSP Work Smart drops to 2 years on all parts).
Does buying Canadian-made help with service?
Canadian manufacturing (e.g., Global, OTG MVL) can improve parts availability and service turnaround, which reduces downtime.
What should I do if an office chair breaks?

If your chair was purchased from OfficeSeating.ca, follow these steps to speed up your claim:

  1. Check the warranty tables above to confirm your chair is still under warranty.
  2. Find your purchase order number (PO) or order confirmation.
  3. Take clear photos of the issue (wide shot + close-ups of damaged parts and labels/serials if available).
  4. Email info@officeseating.ca with the subject Broken chair. Describe the problem and attach the photos.

This information helps us verify eligibility and process replacements or parts more quickly.

© OfficeSeating.ca — Warranty information subject to manufacturer terms and change without notice.