Returns and Refunds

Return Merchandise Authorization

A Return Merchandise Authorization (RMA) number must be obtained BEFORE any item is returned to Office Seating. Within 15 days of the delivery date, please send an email to info@officeseating.ca (Subject: RMA request) and give your your order details and the reason for the return. to obtain an RMA This applies to all retursn regardless of the reason.

Once the return has been approved we will respond with the RMA number.

Returns

Once you have a Return Merchandise Authorization (RMA), you may return an unused, un-assembled item, in its original packing including all parts, instructions and user manuals, within 15 days of delivery. A 35% re-stocking fee will be charged in case you return an item

Ship the package to:

Office Seating

134 Cartwright Ave
North York, ON M6A 1V2
Attention: The RMA issued number

Return Shipping Costs

In case of returns, the customer must pay the returning shipping costs.

Errors and Defective Products

We will pay the return shipping costs ONLY if the return is a result of our error or the manufacturer (you received an incorrect item or the item is defective).

Refunds

Refunds are issued to the same credit card used to pay for the merchandise.

• For returns: Once we have received the merchandise back, we will examine it and in case of damages we will send you pictures documenting those damages and informing you of any additional repair costs. At this point we will initiate the refund and you will be informed. This process may take a couple of business days depending on your financial institution.
• For order cancellations: Orders may be cancelled withing 48 hours and before the merchandise be shipped with no penalty. Once we receive your cancellation order, will initiate the refund and you will be informed. This process may take a couple of business days depending on your financial institution.

Cancelations

Cancellation of Order before products have been shipped

Customers can cancel the order within 72 hours of the order and before shipment of product. In these cases, the customer will receive an Cancellation Authorization and will get a full refund.

However if the order is canceled after 72 hours there will be a $50.00 cancelation fee.

There is no cancellation of order after the products have been shipped

Once the order is shipped it is not possible to cancel the order. However the customer may request an authorization for a Return. Please refer to Returns and Refunds policy.