Terms and Conditions

Shipping

All products sold online will be shipped from within 5 to 7 business days.

We will provide a UPS tracking number as soon as the order is shipped

We reserve the right to ship “best way”.

Most of the chairs will be shipped one per box with the exception of some guest chairs where a box may contain more than one chair and it will be shipped “best way”.

Orders must be received by 11am EST for orders to be counted that day.

No quantity limitations or restrictions.

All shipments must include the exact address including postal code, contact name and telephone number. There wont be deliveries to PO Boxes.

3 Day Direct orders cannot be changed or cancelled; there are no returns.

Returns

A Return Merchandise Authorization (RMA) number must be obtained BEFORE any item is returned to Office Seating. Please call us to 416.971.5054 to obtain an RMA number within 15 days of the delivery date; this applies to all RMAs regardless of the reason.

You may return an unused, un-assembled item, in its original packing including all parts, instructions and user manuals, within 15 days of delivery. A 15% re-stocking fee will be charged in case you return an item.

In case of returns, the customer must pay the returning shipping costs.

We will pay the return shipping costs ONLY if the return is a result of our error (you received an incorrect item or the item is defective).

Warranties

All NEW products we sell are covered by the manufacturer's warranty.

In the unlikely case you need to use the Warranty, we will assist you to expedite the solution to your issue.

Here are our manufacture's warranties: